Aged care workers are one of the backbones of our healthcare system. Every day, they provide essential care and emotional support to some of the most vulnerable members of our society. But this role comes at a cost.
The physical demands, emotional toll, and often challenging environments mean aged care workers are at significant risk of injury, both physical and psychological.
At CLP Legal, we understand the challenges faced by aged care professionals in Perth. If you’ve been injured at work or are unsure of your rights, our experienced team is here to help. As Perth’s trusted personal injury lawyers, we specialise in workers’ compensation claims. We can guide you through every step of the claims process, so you can focus on your recovery while we focus on your rights.
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Aged Care Workforce in Australia
Australia’s aged care sector is supported by a workforce of approximately 456,000 dedicated professionals. This workforce includes individuals working in the following areas:
- Residential Aged Care Homes
- Home Care Services,
- Commonwealth Home Support Program
- National Aboriginal and Torres Strait Islander Flexible Aged Care
- Multi-Purpose Services
Common Injuries for Aged Care Workers
Working in aged care can expose workers to a variety of health risks. The most common injuries include:
- Back, neck, and shoulder injuries
Often caused by lifting or repositioning patients and operating heavy equipment like beds and wheelchairs. - Sprains and Strains
Repetitive motions or awkward postures during care duties can lead to muscle and joint injuries. - Slips, Trips, and Falls
Hazards such as wet floors, cluttered pathways, or uneven surfaces can result in accidental falls. - Psychological injuries
Long shifts, emotional stress, workplace bullying, and exposure to aggressive or violent patients can impact mental well-being. It can lead to conditions such as anxiety, depression, or PTSD.
What To Do If You’re Injured at Work
If you suffer an injury while working in aged care, it’s important to act quickly and follow the correct steps:
- Notify your employer: Report the injury as soon as possible.
- Seek medical attention: Visit a doctor and obtain a First Certificate of Capacity that outlines your ability to return to work
- Gather evidence: Collect medical records, treatment receipts, test results, and any photos related to the injury.
- Complete a Claim Form: Fill out a Workers’ Compensation Claim Form and submit it promptly together with the First Certificate of Capacity to your employer..
- Employer Lodgement: Your employer must lodge the claim within seven days. Delays can result in penalties.
- Wait for the Insurer’s Decision: The insurer will assess your claim and may request further information. You’ll be notified once a decision is made.
What Can Aged Care Workers’ Claim?
If your injury or illness occurred during your employment in the aged care sector, you may be entitled to compensation through WorkCover WA. This can include:
- Medical expenses: Includes treatment, rehabilitation, and psychological support.
- Loss of income: Compensation for wages lost while you are unable to work.
- Travel expenses: Reimbursement for transport to medical appointments.
- Death benefits: Support for dependents in the unfortunate event of a fatal injury
How Long Will a Claim Take?
In Western Australia, insurers have 14 days to respond after receiving your claim. If more time is needed, they may request an additional 10 days for further investigation. If they fail to respond you may even be entitled to provisional payments.
Simple claims may be resolved quickly, but more complex situations can take weeks or months. Therefore, it is essential to submit your claim as soon as possible after your injury.
Need Support? Contact CLP Legal Today
Injuries can have a lasting impact—not just physically, but emotionally and financially. At CLP Legal, we’re committed to supporting aged care workers across Perth by simplifying the claims process and fighting for the compensation they deserve.
Whether you’re already dealing with an injury or want to better understand your rights, our team is ready to help. Contact CLP Legal today and let us stand by your side through every step of your recovery.
